UK Shipping
United Kingdom Shipping
We are pleased to offer a smooth and reliable shipping experience for our United Kingdom clients.
Orders to the United Kingdom are shipped Delivered Duty Unpaid (DDU), which means your order is shipped directly to you, and any applicable import duties or VAT are arranged separately by the carrier prior to delivery.
On orders of £1200 or more, shipping is complimentary.
Illustrative Cost Breakdown
The example below shows how the process typically works for a £1200 order shipped to the United Kingdom. Actual duties and VAT may vary.
Example Order
£1200 Order to the United Kingdom
Complimentary shipping from Mateo, with duties and VAT arranged separately by the carrier before delivery.
How it works
Once your order has shipped, the carrier will contact the recipient directly with details of any duties and VAT due. Payment can be made securely with the carrier, after which the shipment is released for final delivery.
This example is provided for illustration purposes only. Duties and VAT are determined by the relevant authorities and may vary.
Complimentary Shipping
We are pleased to offer complimentary shipping to the United Kingdom on orders of £1200 or more.
This allows our UK clients to enjoy a more seamless shopping experience, with shipping included by Mateo and customs charges handled separately by the carrier when required.
For orders below £1200, shipping charges will be calculated at checkout.
A Simple Delivery Process
Orders shipping to the United Kingdom are sent Delivered Duty Unpaid (DDU).
In simple terms, this means your order is shipped directly to your delivery address, and any applicable import duties, VAT, and customs-related fees are not collected at checkout.
Once your order has been dispatched, the carrier will contact the recipient directly with the amount due, if any, so payment can be arranged before final delivery.
This is a straightforward process and allows your order to move quickly through customs and on to its final destination.
Duties & Taxes
Import duties and VAT are determined by the relevant customs authorities.
These charges are separate from your order total and are the responsibility of the recipient.
Once paid, the shipment will be released by the carrier for delivery.
Additional Information
Customs charges may vary depending on the contents and value of your order.
If duties or taxes are declined, the shipment may be returned to us.
Questions
If you have any questions about shipping to the United Kingdom, our customer care team will be happy to assist.